MOA Tools

MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer. Better yet, you can customise tools to suit your service or even load your own tools and data collection instruments into the system. Content is continuously reviewed by our team, industry experts and member advisory panels. Where opportunities for improvement are found, you can push those opportunities directly into a digital quality improvement plan. Our program of audits currently supports

  • The new Aged Care Quality Standards
  • The NDIS Practice Standards
  • The ARVAS Standards and Retirement Living Code of Conduct
  • The New Zealand Health and Disability Services Standards (2008) and Ngā Paerewa Health and Disability Services Standard (2021)

MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer.

MOA Insights

Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights. We offer real-time reporting to suit every level of your organization from frontline teams to boards. Not only can you monitor your performance over time but you can benchmark that performance to other service providers like yours.

Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights.

MOA Platform

Our online platform supports data collection, reporting and collaboration among all the members of your team. The platform is intuitive, easy to use, and supports a structured approach to managing your quality improvement program through scheduled tools, activities and tasks. A membership with MOA give you immediate access to a proven quality review and improvement program. Additionally, MOA also has the capacity to integrate with your existing incident management systems to reduce data entry.

Our online platform supports data collection, reporting and collaboration among all the members of your team.

MOA Support

MOA is fully supported from implementation, through training, to ongoing support. Our Australian-based customer service team is available throughout business hours to assist members in maximising their use of the platform. We also work with a range of external experts which may be able to provide consulting or assistance in specific areas.

MOA is fully supported from implementation, through training, to ongoing support

Data quality and validation

MOA employs a 4-factor approach to ensuring data quality in our platform and reporting.

1. Clear definitions

Our continually researched audit and data definitions simplifies the collection process for people working in services.

We provide weekly training and personalized support to guide our clients in entering the right data.

2. Rules engine

Data entry pages have in-built validations that flag impossible and improbable data at the point of entry.

3. Data volume

We draw in the previous 13 months data when processing benchmarks. This volume of data is important in ‘washing out’ any poor data.

4. Reporting

Statistically significant results are flagged with managers in real-time. Our team monitors data and flags and proactively contacts services with questionable data.

1. Clear definitions

Our continually researched audit and data definitions simplifies the collection process for people working in services.

We provide weekly training and personalized support to guide our clients in entering the right data.

2. Rules engine

Data entry pages have in-built validations that flag impossible and improbable data at the point of entry.

3. Data volume

We draw in the previous 13 months data when processing benchmarks. This volume of data is important in ‘washing out’ any poor data.

4. Reporting

Statistically significant results are flagged with managers in real-time. Our team monitors data and flags and proactively contacts services with questionable data.

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