MOA Tools

MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer. Better yet, you can customise tools to suit your service or even load your own tools and data collection instruments into the system. Content is continuously reviewed by our team, industry experts and member advisory panels. Where opportunities for improvement are found, you can push those opportunities directly into a digital quality improvement plan. Our program of audits currently supports

  • The new Aged Care Quality Standards
  • The NDIS Practice Standards
  • The ARVAS Standards and Retirement Living Code of Conduct
  • The New Zealand Health and Disability Services Standards (2008) and Ngā Paerewa Health and Disability Services Standard (2021)

MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer.

MOA Insights

Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights. We offer real-time reporting to suit every level of your organization from frontline teams to boards. Not only can you monitor your performance over time but you can benchmark that performance to other service providers like yours.

Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights.

MOA Platform

Our online platform supports data collection, reporting and collaboration among all the members of your team. The platform is intuitive, easy to use, and supports a structured approach to managing your quality improvement program through scheduled tools, activities and tasks. A membership with MOA give you immediate access to a proven quality review and improvement program. Additionally, MOA also has the capacity to integrate with your existing incident management systems to reduce data entry.

Our online platform supports data collection, reporting and collaboration among all the members of your team.

MOA Support

MOA is fully supported from implementation, through training, to ongoing support. Our Australian-based customer service team is available throughout business hours to assist members in maximising their use of the platform. We also work with a range of external experts which may be able to provide consulting or assistance in specific areas.

MOA is fully supported from implementation, through training, to ongoing support

CQI planning

All services committed to quality should maintain a written plan for continuous improvement (PCI). For Australian aged care providers the standards require it.

Our member co-designed PCI tool is built specifically to support services like yours.

The results of your assessment tools integrate with our cloud-based PCI manager. Convert the opportunities to improve from your reports or stakeholder feedback into a live and documented plans to improve. Collaboratively prioritise and progress your improvement plans while keeping those that need to know informed at every step.

Instantly generate your custom-branded PCI or build your own management reporting.

  • Our organisation had used two different benchmarking and audit systems prior to switching to MOA; one was too large, cumbersome and hard to use and the other was not robust enough in terms of data analysis to be able to believe that the results were accurate. Using MOA allows ease of collecting and interpreting data, the results can be compared internally with the last time the tool was completed and also benchmarked against other providers. The system is very comprehensive as it contains audit tools, surveys, the CQI programme and the Quality Indicator database. We love using it and when we have been audited by external agencies we have been praised for our excellent quality systems.

    - SamTeHopai Trust

  • The plan provided through this new software was presented to our accreditation agency assessor through a recent unannounced visit. They were so impressed! The PCI Manager is just so user-friendly; it saves so much time as a real time plan of our continuous improvements is accessible at the click of a button. The reminders and staff notifications mean nothing gets overlooked. MOA Benchmarking allows us to leave no stone unturned – it covers it all!

    - LeanneMOA Member

  • We love the customisable audits and quality indicators. The insights and opportunities to compare data are invaluable. The PCI activity tracker has been well received. It has been a joy to work with the MOA team. MOA have helped us identify many opportunities for improvement. It is reassuring that with the changes to quality regulation ahead, our transition to the SQF will be much easier through our partnership with MOA.

    - Annette GreenwoodVasey RSL

  • MOA is a great company that makes auditing, results analysis and benchmarking as easy as 1, 2, 3. It’s comprehensive, clear and the staff are very helpful.

    - Aina Elaog

Our member co-designed PCI tool is built specifically to support services like yours.

The results of your assessment tools integrate with our cloud-based PCI manager. Convert the opportunities to improve from your reports or stakeholder feedback into a live and documented plans to improve. Collaboratively prioritise and progress your improvement plans while keeping those that need to know informed at every step.

Instantly generate your custom-branded PCI or build your own management reporting.

  • Our organisation had used two different benchmarking and audit systems prior to switching to MOA; one was too large, cumbersome and hard to use and the other was not robust enough in terms of data analysis to be able to believe that the results were accurate. Using MOA allows ease of collecting and interpreting data, the results can be compared internally with the last time the tool was completed and also benchmarked against other providers. The system is very comprehensive as it contains audit tools, surveys, the CQI programme and the Quality Indicator database. We love using it and when we have been audited by external agencies we have been praised for our excellent quality systems.

    - SamTeHopai Trust

  • The plan provided through this new software was presented to our accreditation agency assessor through a recent unannounced visit. They were so impressed! The PCI Manager is just so user-friendly; it saves so much time as a real time plan of our continuous improvements is accessible at the click of a button. The reminders and staff notifications mean nothing gets overlooked. MOA Benchmarking allows us to leave no stone unturned – it covers it all!

    - LeanneMOA Member

  • We love the customisable audits and quality indicators. The insights and opportunities to compare data are invaluable. The PCI activity tracker has been well received. It has been a joy to work with the MOA team. MOA have helped us identify many opportunities for improvement. It is reassuring that with the changes to quality regulation ahead, our transition to the SQF will be much easier through our partnership with MOA.

    - Annette GreenwoodVasey RSL

  • MOA is a great company that makes auditing, results analysis and benchmarking as easy as 1, 2, 3. It’s comprehensive, clear and the staff are very helpful.

    - Aina Elaog

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