MOA Tools

MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer. Better yet, you can customise tools to suit your service or even load your own tools and data collection instruments into the system. Content is continuously reviewed by our team, industry experts and member advisory panels. Where opportunities for improvement are found, you can push those opportunities directly into a digital quality improvement plan. Our program of audits currently supports

  • The new Aged Care Quality Standards
  • The NDIS Practice Standards
  • The ARVAS Standards and Retirement Living Code of Conduct
  • The New Zealand Health and Disability Services Standards (2008) and Ngā Paerewa Health and Disability Services Standard (2021)

MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer.

MOA Insights

Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights. We offer real-time reporting to suit every level of your organization from frontline teams to boards. Not only can you monitor your performance over time but you can benchmark that performance to other service providers like yours.

Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights.

MOA Platform

Our online platform supports data collection, reporting and collaboration among all the members of your team. The platform is intuitive, easy to use, and supports a structured approach to managing your quality improvement program through scheduled tools, activities and tasks. A membership with MOA give you immediate access to a proven quality review and improvement program. Additionally, MOA also has the capacity to integrate with your existing incident management systems to reduce data entry.

Our online platform supports data collection, reporting and collaboration among all the members of your team.

MOA Support

MOA is fully supported from implementation, through training, to ongoing support. Our Australian-based customer service team is available throughout business hours to assist members in maximising their use of the platform. We also work with a range of external experts which may be able to provide consulting or assistance in specific areas.

MOA is fully supported from implementation, through training, to ongoing support

MOA Advanced Platform Customisation Options

MOA Benchmarking offers a range of advanced options to customise your online platform.

Unlock Requests

Unlocking a tool after its scheduled completion date requires the approval of a nominated manager.

 

Locking down of PCI sources and Tags

By default, the Source and Tag fields in MOA are customisable by users – they can select from a list of existing sources and tags or create new ones. Organisations can provide MOA with a defined list of sources and/or tags and have them “locked-in” so only the approved lists may be used.

 

Leader Member function

If an organisation has a common set of policies and procedures across all sites, they can nominate a “leader member” to complete the Structure and Policies tool parts on behalf of all services. This leader member can either be an existing service, or a “corporate” or “head office” member can be created at a reduced fee.

 

Mandatory comments for flagged results

Within an audit, you have the option of making comment data mandatory if a user has not selected the “desired response” for a particular question. The system will require the user to enter a comment for any such questions before their answers can be saved.

 

Mandatory Sheet ID fields in audits

Organisations have the option of making the sheet ID fields mandatory for audit data entry, so any flagged results can easily be traced back to their source.

 

Customisation of lock dates

Though all MOA tools lock on the 15th of the month after they are scheduled, organisations can nominate any other date in the following month to schedule the locking of their tools. NOTE – the lock date override is “all or nothing” for the standard MOA tools. Custom tools, or custom scheduling of standard tools, will be locked on their defined date as per the tool configuration.

 

Internal thresholds for acceptable performance

Nominated management receives instant alerts and reporting that indicates when services fall below this.

 

To find out more on customising your platform, contact our team at [email protected] | 1300 760 209 (Australia) or [email protected] | 0800 112 231 (New Zealand)

MOA Benchmarking offers a range of advanced options to customise your online platform.

Unlock Requests

Unlocking a tool after its scheduled completion date requires the approval of a nominated manager.

 

Locking down of PCI sources and Tags

By default, the Source and Tag fields in MOA are customisable by users – they can select from a list of existing sources and tags or create new ones. Organisations can provide MOA with a defined list of sources and/or tags and have them “locked-in” so only the approved lists may be used.

 

Leader Member function

If an organisation has a common set of policies and procedures across all sites, they can nominate a “leader member” to complete the Structure and Policies tool parts on behalf of all services. This leader member can either be an existing service, or a “corporate” or “head office” member can be created at a reduced fee.

 

Mandatory comments for flagged results

Within an audit, you have the option of making comment data mandatory if a user has not selected the “desired response” for a particular question. The system will require the user to enter a comment for any such questions before their answers can be saved.

 

Mandatory Sheet ID fields in audits

Organisations have the option of making the sheet ID fields mandatory for audit data entry, so any flagged results can easily be traced back to their source.

 

Customisation of lock dates

Though all MOA tools lock on the 15th of the month after they are scheduled, organisations can nominate any other date in the following month to schedule the locking of their tools. NOTE – the lock date override is “all or nothing” for the standard MOA tools. Custom tools, or custom scheduling of standard tools, will be locked on their defined date as per the tool configuration.

 

Internal thresholds for acceptable performance

Nominated management receives instant alerts and reporting that indicates when services fall below this.

 

To find out more on customising your platform, contact our team at [email protected] | 1300 760 209 (Australia) or [email protected] | 0800 112 231 (New Zealand)