Benchmarking - MOA Benchmarking

MOA Tools

MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer. Better yet, you can customise tools to suit your service or even load your own tools and data collection instruments into the system. Content is continuously reviewed by our team, industry experts and member advisory panels. Where opportunities for improvement are found, you can push those opportunities directly into a digital quality improvement plan. Our program of audits currently supports

The new Aged Care Quality Standards
The NDIS Practice Standards
The ARVAS Standards and Retirement Living Code of Conduct
The New Zealand Health and Disability Services Standards (2008) and Ngā Paerewa Health and Disability Services Standard (2021)

MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer.

MOA Insights

Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights. We offer real-time reporting to suit every level of your organization from frontline teams to boards. Not only can you monitor your performance over time but you can benchmark that performance to other service providers like yours.

Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights.

MOA Platform

Our online platform supports data collection, reporting and collaboration among all the members of your team. The platform is intuitive, easy to use, and supports a structured approach to managing your quality improvement program through scheduled tools, activities and tasks. A membership with MOA give you immediate access to a proven quality review and improvement program. Additionally, MOA also has the capacity to integrate with your existing incident management systems to reduce data entry.

Our online platform supports data collection, reporting and collaboration among all the members of your team.

MOA Support

MOA is fully supported from implementation, through training, to ongoing support. Our Australian-based customer service team is available throughout business hours to assist members in maximising their use of the platform. We also work with a range of external experts which may be able to provide consulting or assistance in specific areas.

MOA is fully supported from implementation, through training, to ongoing support

Internal benchmarking allows you to compare your performance over time. For audits and surveys this means being able to compare your results to the last time you completed that tool. For quality indicators, statistical process control charts are used to monitor deviations from your historical performance as well as significant upward or downward trends.

External benchmarking allows you to compare your services performance with others. MOA dynamically risk-adjust outcomes according to each service’s case mix. Our benchmarks factor in the size of each service (number of consumers) and then we use characteristics or proxies to determine acuity and need. Statistical methods are used to determine if your results are significantly higher or lower than expected based on the benchmarks.

Internal benchmarking allows you to compare your performance over time. For audits and surveys this means being able to compare your results to the last time you completed that tool. For quality indicators, statistical process control charts are used to monitor deviations from your historical performance as well as significant upward or downward trends.

External benchmarking allows you to compare your services performance with others. MOA dynamically risk-adjust outcomes according to each service’s case mix. Our benchmarks factor in the size of each service (number of consumers) and then we use characteristics or proxies to determine acuity and need. Statistical methods are used to determine if your results are significantly higher or lower than expected based on the benchmarks.