Collecting and responding to feedback shouldn’t feel like a burden. MOA’s Feedback and Complaints Module gives care and support providers a structured, confidential system for handling feedback, managing complaints, and tracking resolution. It’s built for compliance and designed to support real service improvement, not just tick a box.
Features include:
Residents and participants, families and supporters, and staff can securely submit feedback via weblink or QR code, with the option to remain anonymous.
Identify trends and root causes with version history tracking, structured reporting, and real-time notifications.
Keep all feedback in one place for clear oversight, accountability, and compliance with open disclosure guidelines.
Our platform provides regularly updated, expert-reviewed audit tools that align with industry standards and proactively adapt to regulatory changes, helping you maintain compliance with ease.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
MOA automates data collection, quality indicator submissions, and reporting, freeing your team from manual tasks so they can focus on delivering high-quality, person-centred care.
Our platform provides regularly updated, expert-reviewed audit tools that align with industry standards and proactively adapt to regulatory changes, helping you maintain compliance with ease.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
MOA automates data collection, quality indicator submissions, and reporting, freeing your team from manual tasks so they can focus on delivering high-quality, person-centred care.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
The MOA platform is designed to simplify compliance by offering tools that align with key industry standards such as the Aged Care Quality Standards, NDIS Practice Standards, National Safety and Quality Health Service Standards, Ngā Paerewa Health and Disability Services Standard and The Australian Retirement Village Accreditation Scheme (ARVAS). Our audit and reporting systems ensure that you can continuously monitor and improve your compliance status, and our tools are continuously updated to reflect current regulations, reducing the risk of non-compliance and helping your services remain aligned with best practice guidelines.
Yes, MOA provides extensive customisation options for both the tools and reports. You can tailor audit questions, quality indicators, and reporting structures to meet the specific needs of your service or facility. This flexibility allows you to focus on the metrics most relevant to your care environment, making it easier to track performance, identify risks, and take timely actions to improve service delivery.
MOA is designed with ease of use in mind, ensuring that your team can quickly become familiar with its features. We also provide comprehensive training and support, including interactive online sessions, face-to-face workshops, and on-demand webinars. Our goal is to ensure that every user feels confident using the platform to conduct audits, monitor quality indicators, and manage continuous improvement plans.
Our Australian-based support team is available during business hours to assist with any technical or operational issues. You can reach us via phone or email for quick resolution of any problems. Additionally, we offer ongoing support through our regular program notifications and announcements page which keep you informed of updates, new features, and best practices for using the platform.
The MOA platform is designed to automate many of the manual processes that typically consume time, such as data collection, quality indicator submissions, and report generation. Integrations with existing systems further reduce duplication of effort by enabling seamless data transfer between platforms. This allows your team to focus more on providing care rather than managing paperwork, which can lead to more efficient operations and better service outcomes.
No, MOA does not impose a limit on the number of users. Your service can add as many team members as necessary, enabling broad access to the platform’s tools. This ensures that everyone involved in care delivery, management, and compliance has the resources they need to contribute effectively to your quality improvement efforts.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
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We offer a demonstration to showcase how our platform simplifies compliance. Get in touch today and see how MOA can benefit your organisation with no obligation.