MOA offers comprehensive support from implementation through to ongoing training and assistance.
Our Australian-based customer service team is available during business hours in every state and territory, from Sydney to Perth, so you can get help when you need it, no matter where you are located.
For our New Zealand providers, support is available from 10.30am (NZST) and continues into the evening to ensure timely assistance throughout the day.
We also work closely with a network of external experts who can provide tailored consulting and sector-specific guidance when required.
Whether it is technical support, training or advice, we are here to help you get the most out of the platform.
From the moment you join MOA, you receive full support to ensure a smooth implementation process. Our customer service team, based in Australia, is on hand to assist during business hours. We guide you through setup, platform customisation, and any integration needs, helping you maximise the platform’s potential from day one.
Additionally, we collaborate with external consultants who can offer expertise in specific areas, ensuring your service’s unique needs are met.
MOA provides ongoing training and support in various formats at times that suit your team. Every new user receives a login email with instructions on how to access our training resources. By default, this includes an invitation to interactive education sessions exploring key sector changes and the latest product updates.
We also offer custom training options through face-to-face sessions or webinars tailored to your needs. Plus, we stay connected with regular announcements on your dashboard to keep your team up-to-date on the latest features.
Generate real-time reports that benchmark your performance and identify opportunities for improvement with ease. The PCI manager and self-assessment tools support on-demand reporting, which is presented clearly with simple icons and flags to highlight any concerns.
Despite using advanced statistical methods, our reports are accessible to all staff, enabling quick and straightforward interpretation.
MOA is able to integrate with your existing systems. We’ve implemented APIs that allow seamless data transfer between MOA and client databases, ensuring smooth, efficient operations without double data entry.
Our platform provides regularly updated, expert-reviewed audit tools that align with industry standards and proactively adapt to regulatory changes, helping you maintain compliance with ease.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
MOA automates data collection, quality indicator submissions, and reporting, freeing your team from manual tasks so they can focus on delivering high-quality, person-centred care.
Our platform provides regularly updated, expert-reviewed audit tools that align with industry standards and proactively adapt to regulatory changes, helping you maintain compliance with ease.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
MOA automates data collection, quality indicator submissions, and reporting, freeing your team from manual tasks so they can focus on delivering high-quality, person-centred care.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
The MOA platform is designed to simplify compliance by offering tools that align with key industry standards such as the Aged Care Quality Standards, NDIS Practice Standards, National Safety and Quality Health Service Standards, Ngā Paerewa Health and Disability Services Standard and The Australian Retirement Village Accreditation Scheme (ARVAS). Our audit and reporting systems ensure that you can continuously monitor and improve your compliance status, and our tools are continuously updated to reflect current regulations, reducing the risk of non-compliance and helping your services remain aligned with best practice guidelines.
Yes, MOA provides extensive customisation options for both the tools and reports. You can tailor audit questions, quality indicators, and reporting structures to meet the specific needs of your service or facility. This flexibility allows you to focus on the metrics most relevant to your care environment, making it easier to track performance, identify risks, and take timely actions to improve service delivery.
MOA is designed with ease of use in mind, ensuring that your team can quickly become familiar with its features. We also provide comprehensive training and support, including interactive online sessions, face-to-face workshops, and on-demand webinars. Our goal is to ensure that every user feels confident using the platform to conduct audits, monitor quality indicators, and manage continuous improvement plans.
Our Australian-based support team is available during business hours to assist with any technical or operational issues. You can reach us via phone or email for quick resolution of any problems. Additionally, we offer ongoing support through our regular program notifications and announcements page which keep you informed of updates, new features, and best practices for using the platform.
The MOA platform is designed to automate many of the manual processes that typically consume time, such as data collection, quality indicator submissions, and report generation. Integrations with existing systems further reduce duplication of effort by enabling seamless data transfer between platforms. This allows your team to focus more on providing care rather than managing paperwork, which can lead to more efficient operations and better service outcomes.
No, MOA does not impose a limit on the number of users. Your service can add as many team members as necessary, enabling broad access to the platform’s tools. This ensures that everyone involved in care delivery, management, and compliance has the resources they need to contribute effectively to your quality improvement efforts.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
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We offer a demonstration to showcase how our platform simplifies compliance. Get in touch today and see how MOA can benefit your organisation with no obligation.