Integrate incident reporting effortlessly into your compliance processes with our intuitive Incident Management System. Create custom forms, set notification rules, and ensure timely responses to incidents across your organisation. The system includes built-in decision support to help identify and prioritise Serious Incident Response Scheme (SIRS) events, ensuring compliance with aged care regulations.
With real-time tracking and analytics, you can monitor trends, address recurring issues, and implement preventative measures to enhance safety and care quality. By promoting accountability and transparency, the Incident Management System supports a safer environment for care recipients and aligns seamlessly with your broader compliance goals.
MOA’s Risk Management System helps providers embed proactive risk identification, assessment and mitigation into everyday operations. Create and track risks across multiple domains such as clinical, operational, financial or reputational, with customisable fields, categories and controls.
The system supports alignment with ISO 31000 principles, offering configurable risk matrices, likelihood and consequence ratings, and real-time visibility across services. Set clear accountabilities, define control actions, and use notification rules to ensure risks are reviewed and addressed.
With integrated reporting and dashboards, you can monitor trends, escalate critical issues, and demonstrate effective governance to boards, regulators and accreditors. It is a practical tool to support safer, more resilient care delivery.
Prompts and built-in decision support help staff identify incidents that may be reportable under aged care or NDIS rules. This reduces the risk of under-reporting and ensures appropriate follow-up and documentation across the organisation.
Risk workflows are structured around ISO 31000 principles, supporting consistent approaches to risk identification, assessment and control. This helps embed best practice and ensures risks are visible and actively managed.
Transfer risks and incidents into your improvement plan to create a clear line of sight from issue to action. Assign responsibility, set due dates, and monitor progress through one integrated system.
Use integrated dashboards and reports to give boards, executives and managers real-time visibility of risks and incidents. Support evidence-based decisions and meet governance and accreditation requirements with confidence.
Our platform provides regularly updated, expert-reviewed audit tools that align with industry standards and proactively adapt to regulatory changes, helping you maintain compliance with ease.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
MOA automates data collection, quality indicator submissions, and reporting, freeing your team from manual tasks so they can focus on delivering high-quality, person-centred care.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
The MOA platform is designed to simplify compliance by offering tools that align with key industry standards such as the Aged Care Quality Standards, NDIS Practice Standards, National Safety and Quality Health Service Standards, Ngā Paerewa Health and Disability Services Standard and The Australian Retirement Village Accreditation Scheme (ARVAS). Our audit and reporting systems ensure that you can continuously monitor and improve your compliance status, and our tools are continuously updated to reflect current regulations, reducing the risk of non-compliance and helping your services remain aligned with best practice guidelines.
Yes, MOA provides extensive customisation options for both the tools and reports. You can tailor audit questions, quality indicators, and reporting structures to meet the specific needs of your service or facility. This flexibility allows you to focus on the metrics most relevant to your care environment, making it easier to track performance, identify risks, and take timely actions to improve service delivery.
MOA is designed with ease of use in mind, ensuring that your team can quickly become familiar with its features. We also provide comprehensive training and support, including interactive online sessions, face-to-face workshops, and on-demand webinars. Our goal is to ensure that every user feels confident using the platform to conduct audits, monitor quality indicators, and manage continuous improvement plans.
Our Australian-based support team is available during business hours to assist with any technical or operational issues. You can reach us via phone or email for quick resolution of any problems. Additionally, we offer ongoing support through our regular program notifications and announcements page which keep you informed of updates, new features, and best practices for using the platform.
The MOA platform is designed to automate many of the manual processes that typically consume time, such as data collection, quality indicator submissions, and report generation. Integrations with existing systems further reduce duplication of effort by enabling seamless data transfer between platforms. This allows your team to focus more on providing care rather than managing paperwork, which can lead to more efficient operations and better service outcomes.
No, MOA does not impose a limit on the number of users. Your service can add as many team members as necessary, enabling broad access to the platform’s tools. This ensures that everyone involved in care delivery, management, and compliance has the resources they need to contribute effectively to your quality improvement efforts.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
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We offer a demonstration to showcase how our platform simplifies compliance. Get in touch today and see how MOA can benefit your organisation with no obligation.