MOA offers a comprehensive suite of tools designed to streamline compliance and promote best practices across the aged care, NDIS, home care, retirement living, and healthcare sectors. Our tools are fully customisable, allowing you to adapt them to your service’s unique needs or upload your own data collection instruments.
What sets MOA apart is that our tools are not static; they are continuously updated by our expert team, industry specialists, and member advisory panels to reflect the latest regulatory standards and best practices. As soon as areas for improvement are identified, you can seamlessly integrate them into your digital quality improvement plan for immediate action.
Our audits support:
Our audit program is designed to simplify compliance, benchmark performance, and drive best practices across various care sectors, including aged care, NDIS, home care, and retirement living. The program features scheduled monthly audits that are fully customisable to meet the specific needs of your service, region, or program, with the flexibility to tailor even individual audit questions.
Our audit content is continuously updated by a team of experts, ensuring that it reflects evolving regulations and best practices. Unlike static document libraries, MOA’s audits are regularly reviewed and aligned with current sector requirements, providing the most up-to-date and relevant content.
Whether you’re in aged care, NDIS, home care, or retirement living, our audit tools will help you stay compliant while benchmarking your performance against industry standards.
What sets MOA apart from other compliance and auditing platform is our commitment to providing dynamic, expert-reviewed audit content. Our team of specialists, alongside industry experts, continuously updates audit tools to reflect the latest standards and best practices. This ensures you are always assessing your performance with the most accurate, relevant, and actionable information available. MOA’s platform goes beyond static auditing-offering tools that evolve as regulations change, allowing you to stay compliant and focus on continuous quality improvement.
Assess how your policies align with industry standards and best practice guidelines. Identify gaps and opportunities for improvement to maintain compliance and elevate care quality.
Choose from experience, satisfaction and workforce surveys, all with built-in metrics like Net Promoter Score and satisfaction ratings.
Surveys can be customised to suit your service and delivered via email, SMS or printed for manual entry — whatever works best for your audience.
Use the results to understand what matters most, meet your obligations, and inform targeted improvement.
Standard surveys include
Track key processes and outcomes with MOA’s comprehensive library of monthly quality and performance indicators. Choose from clinical and non-clinical measures to monitor trends, flag anomalies and support continuous improvement across aged care, disability and health services.
For Australian residential aged care providers, MOA enables full participation in the National Aged Care Mandatory Quality Indicator Program (NACMQIP). We provide tools for collecting every indicator, validate data at the point of entry, conduct extensive quality checks, and submit on behalf of around half of all providers nationally.
You’ll receive immediate access to robust, benchmarked reporting — including performance percentiles, trend analysis and early estimates of Star Ratings using our extensive national dataset.
For Australian aged care and NDIS providers, it’s mandatory.
MOA’s PCI tool was co-designed with members and integrates seamlessly with your assessment results. Convert feedback into live, actionable improvement plans. Prioritise tasks, collaborate with your team and keep everyone updated in real-time.
The tool includes built-in AI to help generate tailored, context-aware quality improvement activities. It draws on your existing data and environment to suggest relevant and practical actions — saving time and strengthening your response.
PCI runs within Microsoft’s Azure AI enterprise-grade environment, offering advanced security, data privacy and compliance protections to support your governance requirements.
Generate custom-branded PCI reports and build your management reports with ease.
Our platform provides regularly updated, expert-reviewed audit tools that align with industry standards and proactively adapt to regulatory changes, helping you maintain compliance with ease.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
MOA automates data collection, quality indicator submissions, and reporting, freeing your team from manual tasks so they can focus on delivering high-quality, person-centred care.
Our platform provides regularly updated, expert-reviewed audit tools that align with industry standards and proactively adapt to regulatory changes, helping you maintain compliance with ease.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
MOA automates data collection, quality indicator submissions, and reporting, freeing your team from manual tasks so they can focus on delivering high-quality, person-centred care.
Our platform provides regularly updated, expert-reviewed audit tools that align with industry standards and proactively adapt to regulatory changes, helping you maintain compliance with ease.
Real-time reporting helps you quickly spot risks and areas for improvement. Benchmark your performance against industry standards to ensure continuous progress and top-tier service delivery.
MOA automates data collection, quality indicator submissions, and reporting, freeing your team from manual tasks so they can focus on delivering high-quality, person-centred care.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
The MOA platform is designed to simplify compliance by offering tools that align with key industry standards such as the Aged Care Quality Standards, NDIS Practice Standards, National Safety and Quality Health Service Standards, Ngā Paerewa Health and Disability Services Standard and The Australian Retirement Village Accreditation Scheme (ARVAS). Our audit and reporting systems ensure that you can continuously monitor and improve your compliance status, and our tools are continuously updated to reflect current regulations, reducing the risk of non-compliance and helping your services remain aligned with best practice guidelines.
Yes, MOA provides extensive customisation options for both the tools and reports. You can tailor audit questions, quality indicators, and reporting structures to meet the specific needs of your service or facility. This flexibility allows you to focus on the metrics most relevant to your care environment, making it easier to track performance, identify risks, and take timely actions to improve service delivery.
MOA is designed with ease of use in mind, ensuring that your team can quickly become familiar with its features. We also provide comprehensive training and support, including interactive online sessions, face-to-face workshops, and on-demand webinars. Our goal is to ensure that every user feels confident using the platform to conduct audits, monitor quality indicators, and manage continuous improvement plans.
Our Australian-based support team is available during business hours to assist with any technical or operational issues. You can reach us via phone or email for quick resolution of any problems. Additionally, we offer ongoing support through our regular program notifications and announcements page which keep you informed of updates, new features, and best practices for using the platform.
The MOA platform is designed to automate many of the manual processes that typically consume time, such as data collection, quality indicator submissions, and report generation. Integrations with existing systems further reduce duplication of effort by enabling seamless data transfer between platforms. This allows your team to focus more on providing care rather than managing paperwork, which can lead to more efficient operations and better service outcomes.
No, MOA does not impose a limit on the number of users. Your service can add as many team members as necessary, enabling broad access to the platform’s tools. This ensures that everyone involved in care delivery, management, and compliance has the resources they need to contribute effectively to your quality improvement efforts.
Contact us today to speak with our team. Whether you need more information, support, or are ready to schedule a demo, we're just a call or message away.
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We offer a demonstration to showcase how our platform simplifies compliance. Get in touch today and see how MOA can benefit your organisation with no obligation.